Reliable, supported technology for LAS faculty and staff
What is ATLAS Care?
ATLAS Care is a comprehensive device lifecycle program established for the College of LAS. ATLAS Care keeps LAS faculty and staff equipped with computers that are reliable, secure, and tailored to meet their professional needs. Through a managed lifecycle, ATLAS helps departments plan for computer refreshes, maintain supported devices, and reduce disruptions caused by aging or unsupported equipment.
What the program provides
- A computer that meets ATLAS standards for performance, security, and support
- Configuration based on the user's role and work requirements
- Ongoing ATLAS support for eligible ATLAS-managed devices
- A structured refresh process to help departments plan ahead
Devices may be newly purchased, refurbished, or reassigned from ATLAS-managed inventory. All devices must meet ATLAS support and performance standards.
Refresh timing
Most ATLAS Care computers follow a 6-year refresh lifecycle, based on the original purchase date. When a device becomes eligible for refresh, ATLAS will determine the best replacement option based on the user's needs, available inventory, and current support standards.
If a device fails before the 6-year refresh window, ATLAS will repair or replace it with a comparable model. If the device is repaired, the refresh timeline remains the same. If it is replaced with a newly purchased computer, the 6-year cycle restarts.
Funding for new computer purchases
For new computer purchases, ATLAS currently provides a refresh stipend of $800 per participant for FY27. Stipend funding may vary by fiscal year. Any cost above the stipend must be covered by a CFOAP account associated with the user or their home department.
New computer purchases must include at least 4 years of manufacturer warranty coverage to participate in ATLAS Care. Apple devices typically require the purchase of extended AppleCare coverage to meet this requirement.
For refurbished or reassigned ATLAS-managed computers, ATLAS covers the cost of the assigned device.
Eligibility and exceptions
ATLAS Care is intended for eligible LAS faculty and staff who use ATLAS-managed computers. Exceptions may apply for specialized job requirements, contractual obligations, or other support needs.
Questions?
If you have questions about your computer, refresh eligibility, warranty coverage, or ATLAS Care participation, contact your ATLAS Zone Manager or Dan Wood, ATLAS Associate Director for User Services.