Departmental Desktop Support

ATLAS SOS keeps university-owned computer(s) running smoothly with needed software, repair supported hardware and assistance with the purchase and set-up of new computers.

Our goal is to provide outstanding IT support to the clients we serve. We work with our departments, faculty, and staff in planning, purchasing, setting up and maintaining computer systems. We also serve as a primary point of contact for our departments linking them to the many other IT services ATLAS provides. A more detailed description of the service ATLAS provides is found in our Terms of Service.

If you're buying a new computer or purchasing software, please clear those purchases with ATLAS first. In order to minimize purchasing and support costs, ATLAS arranges bulk purchases of computers, and restricts support to specific makes & models.

Learn more about our College Computer Security Policy.

need desktop support?

Find help from ATLAS staff here.
 

atlas care

ATLAS Care is a computer refresh program that is LAS college wide. The program's goal is to ensure that all LAS faculty and staff have reliable, up to date, and warrantied computers that are on a 5-year refresh cycle. ATLAS has secured special discount pricing quotes from companies like Dell and Lenovo for desktop computers. Each year, the IT support teams work within their departments to identify exactly which computers meet the eligibility requirements. If the department would like to purchase a different computer that is not one of our standard vendor quotes, they will be eligible to do so and receive a $500.00 stipend towards that specific computer, provided it is approved as a “supported” class of computer by LAS IT support. Only computers that are used by full time faculty/staff as their primary computer and are 5 years or older will be eligible to participate in this program. If you have any questions or would like additional information about ATLAS Care, please contact Dan Wood, ATLAS Assistant Director for User Services, at danwood@illinois.edu.
 

Team